About The Rainbow Play Systems Warranty
The safety of your children is important to us. We applaud you for being a cautious parent and you’ll be happy to learn that we are too. Rainbow Play Systems always uses the highest quality building materials so we can provide the best swing sets in the industry with the best warranty coverage in the swing set business. Rainbow swing sets are constructed with commercial grade materials even though they are intended for residential use. However, we do offer the Rainbow Play Village swing set line that is perfect for heavy commercial applications such as public parks and schools.
Because we choose the highest quality materials, we’re able to offer outstanding warranties on our swing sets. Each Rainbow swing set is unique based on the features and components your family chooses to design your perfect swing set. There are literally hundreds of components and pieces that go into making each Rainbow swing set, each with its own lifetime, 5-year or 1-year warranty. The overall warranty document shared on this page covers the Rainbow Original Castle swing sets and Rainbow Original Clubhouse swing sets. Please refer to component photos to determine the precise warranty coverage for your unique swing set. And remember, many of our Rainbow Play Systems showrooms offer annual safety and maintenance services to keep your swing set safe and ready for play in your backyard.
A note about the wood: The wooden components in your Rainbow Play Systems swing set will have natural imperfections such as surface cracks, knots and knot holes. These are natural characteristics of wood. Natural imperfections such as these that do not affect structural integrity are not covered under this warranty.
Rainbow guarantees the structural integrity of all Cunninghamia Cedar lumber components against structural failure for the lifetime of the unit. Season checking and knots are natural characteristics of all lumber components and are not covered under our warranty.
Rainbow guarantees all Wave Slides, Scoop Slides, Super Scoop Slides, Spiral Slides, Crawl Tunnels, Crow’s Nests and Panel Mounts for the lifetime of the unit. Cosmetic cracks and color fading of our plastic components are not covered under our warranty.
Rainbow guarantees all Commercial Swing Hangers, The Rainbow Plaque, 360º Tire Swivel, Super Duty Tire Swivel, All Structural Hardware and Plastisol Coated Rungs for the lifetime of the unit. Surface rust on structural hardware and metal components is not covered under our warranty.
Five Year Warranty
Rainbow guarantees all Tarps, Ship’s Wheel, Binoculars, Telescope, Periscope, Megaphone, Talk Tube, Bubble Window, Chalkboard , Tic-Tac-Toe Panel, Driving Panel, Glider, Flag Dowels, Buoy Balls, Rope Disc, Ship Anchor, Ship Shelf, and Ship Lock to be covered by our five year warranty. Rainbow guarantees all Chains, Chain Ladders, Sky Curve Swing, Web Swing, Tire Swings, Swing Seats, Commercial Full Bucket Swing, Half Bucket Swing, Flat Swing, Swinging Tent, Rock Wall Rocks, Punching Bag, Trapeze Triangles, Ninja Training Kit, and Solar Lights to be covered by our five year warranty. Rainbow guarantees all Powder Coated Steel Components: Corkscrew Climbers, Fireman Poles, Chin Up Bars, Grab-N-Go Bars, Swing Beam Plates, 90º Brackets, 45º Brackets, T-Brackets, Safety Handles, Ladder Handles, Ladder Rungs, Monkey Bar Rungs and Ship Bell to be covered by our Five Year Warranty. Rainbow Ropes and Rainbow Flags are covered under our two year warranty. Surface rust on structural hardware and metal components is not covered under our warranty. Cosmetic cracks and color fading of our plastic components are not covered under our warranty.
Register your play system at register.rainbowplay.com to verify your original ownership of your Rainbow Play System. Your Rainbow Exclusive Lifetime Warranty is non-transferable.
Your sales receipt will be needed to make a warranty claim. Rainbow may ask you for photos for your warranty claim. Shipping and labor costs are not covered under this warranty. Warranty claims will be repaired or replaced as determined by Rainbow Play Systems, Inc.
This warranty is nullified if a residential unit is utilized in a commercial playground setting or any commercial playground application.
FOR COMMERCIAL PLAYGROUND USAGE, PLEASE UTILIZE RAINBOW’S COMMERCIAL PLAYGROUND EQUIPMENT WHICH IS COVERED UNDER THIS WARRANTY IN A COMMERCIAL PLAYGROUND SETTING AND COMMERCIAL PLAYGROUND APPLICATIONS.
This warranty can be nullified if the unit has been subjected to vandalism, negligence, improper installation, failure to properly maintain the unit with periodic staining of wood and tightening of hardware, unauthorized alteration, improper use, unit being in proximity of an irrigation system or Acts of God.
Rainbow assumes no responsibility for incidental or consequential damages which may arise from the purchase or use of the unit. Some states do not allow exclusion or limitation of incidental or consequential damages. This warranty provides you with legal rights, which vary from state to state.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: RAINBOW DOES NOT AUTHORIZE ANY PERSON OR ENTITY TO OFFER ANY OTHER WARRANTIES FOR RAINBOW PLAY SYSTEMS. NO OTHER WARRANTY OF MERCHANTABILITY OR FITNESS FOR USE, EXPRESSED OR IMPLIED CAN REPLACE THIS WARRANTY. NO OTHER WARRANTY, EXPRESSED OR IMPLIED CAN REPLACE THIS WARRANTY. OUR EXCLUSIVE WARRANTY IS DIRECTLY FROM RAINBOW PLAY SYSTEMS, INC. TO THE ORIGINAL PURCHASER.